Question 1

Do you pasteurize or heat-treat your honey?

Accepted Answer

No. All our honey is extracted directly from the honeycomb and strained only to remove beeswax and any natural debris. We never heat-treat, micro-filter, or add anything. You get honey exactly as the bees made it — raw, enzyme-rich, and pure.

Question 2

What is Organic Yellow's Purity Index™?

Accepted Answer

The Purity Index™ is our proprietary score based on NABL-accredited lab tests: adulteration (C4 sugar & NMR isotope ratio), moisture content, HMF levels, and pollen count. A score of 98/100 means zero adulteration detected, moisture below 17%, HMF below 40 mg/kg, and confirmed Himalayan wildflower pollen.

Question 3

My honey has crystallized — is it still good?

Accepted Answer

Yes! Crystallization is a sign of purity, not spoilage. Real honey naturally crystallizes as glucose separates from water. To restore liquid form, place the jar or stick in a warm water bath (never boil or microwave — this destroys enzymes). Our honey typically crystallizes faster in winter.

Question 4

What is pure honey and how is it different from processed honey?

Accepted Answer

Pure honey is collected directly from beehives with no added sugar, chemicals, or industrial processing. It retains natural enzymes, pollen, antioxidants, and a complex flavour profile. Processed honey is often heated, filtered, and blended — removing most of the nutritional value. All Organic Yellow honey is tested and certified pure.

Question 5

Is Organic Yellow honey really organic?

Accepted Answer

Our honey is sourced from remote Himalayan regions (4,000–6,000 ft altitude) where there is no pesticide use and the flora is wild. While our brand name includes "Organic," each product's specific certification is listed on the pack. Our NABL lab reports verify zero pesticide residues.

Question 6

What is a honey stick?

Accepted Answer

A honey stick (or honey straw) is a single-serve tube containing 8g of pure honey. India's first — invented by Organic Yellow for the Indian market. You twist and tear one end, then squeeze, stir into a drink, or eat straight. No mess, no measuring, perfect for travel, office, and morning rituals.

Question 7

Can children consume your honey?

Accepted Answer

Yes, for children above 1 year of age. Honey is not recommended for infants under 12 months due to the risk of infant botulism. For children above 1, our honey is a healthy, natural sweetener with no artificial additives.

Question 8

What are the health benefits of daily honey consumption?

Accepted Answer

Daily honey consumption can support immunity, provide quick natural energy, soothe coughs and throat irritation, support gut health, and serve as a healthier alternative to refined sugar. Specific flavour variants like Jamun (blood sugar support), Lemon (vitamin C), and Shilajit (energy & stamina) offer additional targeted benefits.

Question 9

How many sticks should I take per day?

Accepted Answer

1–2 sticks per day is our recommended intake. Most customers take 2 sticks in warm water first thing in the morning. For specific wellness goals (immunity, energy, blood sugar), check the product description for guidance.

Question 10

What is Shilajit Honey and what does it do?

Accepted Answer

Shilajit is a naturally occurring mineral-rich resin found in Himalayan rocks, known in Ayurveda for energy, stamina, and hormonal balance. Combined with pure honey, it creates a powerful daily supplement. Our Shilajit Honey Sticks are popular with athletes, biohackers, and anyone looking for clean sustained energy without a sugar crash.

Question 11

How do I track my order?

Accepted Answer

Once your order is dispatched, you'll receive an email with a tracking link. You can also visit /track on this website and enter your order ID or email address.

Question 12

How long does delivery take?

Accepted Answer

Standard delivery takes 3–6 business days across India. Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad) typically receive orders in 2–3 days. We ship via Shiprocket-integrated couriers.

Question 13

Is there a minimum order for free shipping?

Accepted Answer

Free shipping on all orders ₹499 and above. Orders below ₹499 have a flat ₹60 shipping fee.

Question 14

Can I return or exchange my order?

Accepted Answer

Yes. If you receive a damaged, incorrect, or quality-defective product, contact us within 7 days of delivery at info@organicyellow.in or WhatsApp +91 7505543339. We'll arrange a replacement or refund.

Question 15

Is it safe to pay online on Organic Yellow?

Accepted Answer

Yes. All payments are processed via Razorpay, India's leading payment gateway, with SSL encryption. We accept all major credit/debit cards, UPI, net banking, and popular wallets. We never store your payment details.

Question 16

How does the subscription work?

Accepted Answer

Choose a subscription plan on the shop page — Daily Sip (1 pack/month), Pure Ritual (3 packs/month), or Jar & Stick Box (1 jar + 2 packs/month). You save 10% vs one-time price. Your order auto-renews monthly until you pause or cancel.

Question 17

Can I pause or cancel my subscription?

Accepted Answer

Yes, anytime. Login to your account, go to Subscriptions, and choose Pause or Cancel. No lock-in, no cancellation fee. Pausing holds your subscription without cancelling.

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